This policy sets out how BookYourCamper (or 'us', 'we' in the following) collects, uses and discloses your personal information.
Information we collect from you
We collect personal information that we consider necessary to provide the service offered.
Personal information collected may include:
(a) your name, address and contact details;
(b) user ID and passwords;
(c) images of ID documents
(d) details from Social Media sources;
(e) bank account and credit card details;
(F) records and content of communications with us.
Purposes for which we collect & use personal information
Your personal information may be used for the following purposes:
(a) to provide the services requested by you;
(b) to manage those services including customer service and billing;
(c) to research, develop and improve book a camper services;
(d) to conduct surveys to determine use and satisfaction with our service;
(e) to generate statistics in relation to the use of our website; or
(f) to promote and market special offers and other services to you. If you do not wish to receive these, please let us know by emailing firstname.lastname@example.org.
How is personal information disclosed?
We may disclose information to individuals and organisations other than Book Your Camper. These include:
(a) outsourced service providers who assist us to provide our service including:
(b) government and regulatory authorities as required by law
(c) information technology providers
(d) payment processors
(e) marketing and market research advisors
(f) fraud prevention vendors
We may disclose this information to overseas recipients, or hold your information in overseas data centres. By using our service you agree to us disclosing your information to overseas recipients. We will take reasonable steps to ensure that any overseas recipient does not breach the Privacy Protection afforded to you by law.
By subscribing to our free newsletter you will be the first to learn about new products, valuable tips and news as well as exclusive offers. After signing up you will receive a confirmation email with an activation link to start receiving the newsletter. If you no longer wish to receive our newsletter you can unsubscribe at any time, simply by clicking the “Unsubscribe" link in the footer of any of our newsletters.
We are entitled to use the email address specified during a purchase in our shop for direct marketing activities for our own similar products or services.
If you do not wish to receive our product recommendations any longer, you can unsubscribe from them at any time without costs other than the transmission costs pursuant to the basic tariffs being incurred in this regard. Unsubscription can simply be done by clicking the “Unsubscribe" link in the footer of any of our product recommendations.
How to access your personal information
You generally have a right to access your personal Information. If you wish to access your personal information please email email@example.com. Please provide as much detail as you can as this will help us to find the information. There is no charge for this service.
Personal information you post in public areas
When you post a review or customer feedback on our site, the information you post is accessible to the public. If you post personal information on that is accessible to the public, you are advised that such personally identifiable information can be read, collected, used or disseminated by others and could be used to send you unsolicited information or otherwise. You assume full responsibility for posting such information and agree that we are not responsible for personally identifiable information you choose to post in these public areas.
Data Protection Declaration
We at BOOKYOURCAMPER are taking protection of your personal data very seriously and strictly observe the regulations provided by data protection legislation, in particular the EU General Data protection Regulation (GDPR). Personal data are collected on this website to a technically necessary extent to operate the website or in order to enter and fulfil a contract with you. In no case will collected data be sold or disclosed to any third parties for other reasons.
By contacting the responsible person, you can at all times assert your following statutory rights:
If you have consented to data processing by us, you may withdraw your consent to future data processing at any time.
You may file a complaint at the responsible supervisory authority. The responsible supervisory authority depends on your residency, your work or the alleged violation. A list of supervisory authorities (for the non-public sector) with addresses can be found here:
Purpose of Data Processing by the Responsible Party and Third Parties
We only process your personal data for the reasons listed in this Data Protection Declaration. We will not transfer your personal data to third parties other than for the reasons listed. We only provide your personal data to third parties if at least one of the following is true:
Data Processing When Visiting This Website
Our Webhoster Jweiland.net collects and stores on its server automatically log files information transmitted to us by your browser. These are:
Any merging of data with other data sources will not take place; data will furthermore be deleted after statistical evaluation.
Like many other webpages, we also use “Cookies”. Cookies are small data files which are transferred from a webserver to your hard drive. Consequently, we automatically obtain some data, like your IP-address, browser type, operating system and your internet connection.
We only use so-called Technical Cookies to ensure that the website operates as intended.
We do NOT use so-called Profiling Cookies to analyse the usage of our website or to personalize content.
Cookies cannot be used to execute software or to introduce viruses to your computer. With the information stored within the Cookies we can improve your experience navigating our website and ensure that it is displayed correctly.
We never transfer the data obtained by using Cookies to third parties and we will not without your consent link it to your personal data.
Submitting a Reservation Request
When you submit a reservation request through our Website, we collect some personal data from you, like your name, address, contact- and communication data such as phone number and e-mail address. We comply with the principals of data avoidance and data minimization and only such personal data that is absolutely necessary in order to fulfil the contract will be collected. The data collected will only be stored for as long as necessary and permitted within the scope of the contractual agreement and to comply with the applicable legislation.
At any time we will of course inform you about the personal data we store about you. We are happy to correct or delete such data as requested by you as long as such action does not conflict with our legal obligations to maintain such data for certain time periods. To contact us with respect to correcting or deleting your data, please use the contact information provided at the end of the Data Protection Declaration.
In order to process your payments by credit or debit card we partner with
Netopia S.R.L. (Netopia)
Pierre de Coubertin no.3- 5
To process your payment, the amount of the payment, the date and the card details are transferred to Netopia.
The payment data as well as data with respect to credits to your card are only stored as long as it is necessary to process the payment (including credits and debits) and to prevent fraud. In general, the data is deleted at least 13 months after it is collected.
Storage of the data beyond those terms may occur if required by law or as necessary to investigate an actual fraud case. The data is processed pursuant to Art. 6 GDPR, Art.1 (f) of the GDPR.
You may also file a complaint at the responsible supervisory authority. The responsible supervisory authority depends on your residency, your work or the alleged violation.
We point out that providing your payment data is not required by law or by contractual agreement. If you do not want to provide such payment data you may use a different method of payment, for example a wire transfer.
When you contact us in any matter via e-mail or our contact form you voluntarily consent to us contacting you. This requires you to provide a valid e-mail address. This e-mail address is used to relate the request to you and to respond to the request itself. Providing additional data when contacting us is optional. The data provided by you may be stored by us to process your request and to respond to possible follow-up questions.
Deletion or Locking of Data
We comply with the principals of data avoidance and data minimization. We store your personal data only as long as it is required to fulfil purposes laid out in this declaration or as required by various legal regulations with respect to data storage terms. After the purpose has ceased or the terms have expired, the data is routinely being deleted or locked according to legal regulations.
To ensure the protection of your data when submitting our Reservation Request form and for payment processing we use state of the art encryption methods (such as SSL) via HTTPS.
Changes To The Data Protection Declaration
We maintain the right to adjust our Data Protection Declaration in order to ensure compliance with the latest legal requirements or to reflect changes to our services in our Data Protection Declaration, for example when we launch new services. For your future visits to our website the new Data Protection Declaration will apply.
Questions About The Data Protection Declaration
If you have questions related to your data or this Data Protection Declaration, please send us an e-mail or contact the responsible person directly: